SHOPPER FAQs
Most frequent questions and answers
No. For security reasons we absolutely never share your financial details with vendors. We also limit the amount of personal information we share with vendors other than your delivery address and some limited contact details.
Yes. Log into My Account and go to Orders, select the order you want to cancel or request a refund. See Terms and Conditions for more details.
Criminals try to appeal to people’s sense of greed. Therefore, always use common sense and avoid the following situations and report any vendor so we can investigate them and possibly ban them on STNNR.COM.
1. DON’T PAY VENDORS DIRECTLY, ALWAYS USE STNNR.COM CHECKOUT
2. NEVER SHARE YOUR PAYMENT DETAILS WITH VENDORS
3. DON’T SHARE YOUR STNNR.COM LOGIN DETAILS
4. ALWAYS BE PROFESSIONAL. AVOID STARTING FRIENDSHIPS OR ROMANCES WITH VENDORS THAT CAN IMPAIR YOUR JUDGEMENT
5. AVOID PHYSICALY MEETING VENDORS OUTSIDE THE SAFETY OF STNNR.COM.
6. DON’T ACCEPT A DIRECT REFUND FROM VENDORS. ALL REFUNDS AND PAYMENTS SHOULD ONLY HAPPEN ON STNNR.COM.
7. IF YOU SUSPECT A VENDOR IS TRYING TO SCAM YOU, OR ARE NOT HAPPY WITH THEIR SERVICE, REPORT THEM IMMEDIATELY USING THE SUPPORT LINK AT THE BOTTOM OF THE PAGE.
Yes. Click on ‘Open A Store’ and follow the instructions.
Yes. During the ordering process, make sure “Deliver To A Different Address” is ticked.
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